Legal

Cancellation & Refund Policy

When you can cancel an order or project with UitoCode, when you can get a refund for a digital product, and how long refunds take to reach you.

  • Last updated 14 October 2026
  • Reading time 4 minutes
  • Sections 5

This policy explains when you can cancel an order or a project with uitocode.io, when you can get your money back, and how long it takes. It applies together with our Terms & Conditions.

Digital products

Our digital products — themes, templates, UI kits, graphics and similar files — are delivered instantly after payment. Because a downloaded file cannot be returned, we cannot offer refunds simply for a change of mind once a product has been downloaded.

When you can get a refund

You are entitled to a full refund if, within 7 days of your purchase:

  • the product is faulty — a file is corrupted or will not open, or the product does not work as described on its page, and we cannot fix it for you within a reasonable time;
  • the product is materially not as described on its product page;
  • you were charged twice for the same order, or bought the same product twice by mistake;
  • you have not downloaded the product and change your mind — our download records show whether a file has been accessed;
  • you paid but did not receive access, and we cannot restore it.

Where a problem can be fixed — a missing file, a broken link, an installation question — we will usually fix it first, and refund it if we cannot.

When we cannot offer a refund

  • the product has been downloaded and works as described;
  • the request is made more than 7 days after purchase;
  • the product does not suit a purpose that was not stated on its page;
  • the product was free, or the problem was caused by changes made to its files after download.

Cancelling an order

An order is complete as soon as the payment is confirmed, so it cannot be cancelled after that — but if you have not downloaded it, the “not downloaded” refund above applies. An order that is still awaiting payment, such as an unpaid bank transfer, can simply be left: no money is taken, and you can write to us to have it cancelled.

When an order is refunded, its download links and any licence key stop working.

Project work

Project work is governed by the written proposal we both agree to, which sets out the payment schedule. Unless the proposal says otherwise:

  • Enquiries, consultations and the free website audit cost nothing, so there is nothing to refund.
  • If you cancel before we start work, we refund your deposit in full.
  • If you cancel after work has started, you pay for the work done up to that point and for any costs already committed on your behalf, such as licences or stock assets, and we refund anything you paid beyond that.
  • If we cancel for any reason other than non-payment, we refund everything paid for work not yet done and hand over what has been completed.
  • Ongoing support or maintenance plans can be cancelled at any time. The plan stops at the end of the period already paid for; that period is not refunded.

Completed and approved stages of a project are not refundable, but if something we delivered does not work as agreed, we will fix it free of charge within 30 days of launch.

How to request a refund or cancellation

Write to info@uitocode.io or call +91 7074445633, with your order number (or project name) and a short description of the problem. We acknowledge every request within 48 hours and decide on it within 7 working days. If we need more information — for example, a screenshot of an error — we will ask.

How refunds are paid

Approved refunds are paid back to the original payment method — the same card, UPI account, bank account or wallet you paid with. We start the refund within 2 working days of approving it. After that, it usually takes 5–7 working days to appear in your account, depending on your bank or card issuer. Refunds for bank-transfer payments are made to the account the payment came from.

If money was debited from your account but the order did not go through, the payment provider reverses it automatically, usually within 5–7 working days. If that has not happened, contact us with the payment details and we will chase it.

We ask that you contact us before raising a dispute or chargeback with your bank — it is almost always quicker for you.

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